Bad service

on the 1st September one of standard banks consultants reversed my UIF payment out of my account without my permission ,this has caused my account to be in a negative and all standard bank did was say that I have to deal with the UIF ,once the money returns to the UIF I should then get them to return it to me ,because of this bad service I am now sitting with an account I cant use due to it being in a negative ,I have to now go and get a new id and submit it to the bank for them to change my surname and then to the UIF to have my money paid back to me ,I feel as though standard bank could not be bothered now and it is my problem ,but if it was not for that consultant I would not be in this situation ,as far as I am concerned they need to fix this and not me ,I emailed the team leader Kagiso Tlabakwe who was supposed to have called me a week ago I am still waiting for his call to help me sort this out and as soon as this is sorted i will be closing my account with standard bank as i find them extremely useless and pathetic i am highly disappointed in the service I have received from them ,I will never ever bank with them i do not trust them with my money.