AP
Angelique P
1 reviews | Active since Feb 2016
14 Mar 2019, 12:25
Bad service
As a new almost home owner. I have accepted my quotation for my home loan on 07/03/2019. The lawyers have not even been informed of this instruction. Every single day, I have to phone 2+ times and be on the phone more that 30 minutes at a time. Every time it just gets escalated and escalated but no one is actually doing something with this. I am frustrated at the least to say as Standard bank employees and supervisors don't give feedback and don't sort out the problem. Every time it's a different story.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Mar 2019, 13:07Dear Angelique
Thank you very much for posting your comments.
One of our bankers will be making contact with you to address this matter.
Kind regards
Complaint Resolution Centre
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Thank you very much for posting your comments.
One of our bankers will be making contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Mar 2019, 13:07
Official
Dear Angelique
Thank you very much for posting your comments.
One of our bankers will be making contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
Thank you very much for posting your comments.
One of our bankers will be making contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
AP
Angelique P's updateReviewer Update
14 Mar 2019, 13:20Your reply on Hellopeter is a lot faster than the service that I have received so far from Standard Bank!! I will await the feedback if there is any from Standard Bank.
AP
Angelique P's update14 Mar 2019, 13:20
Reviewer Update
Your reply on Hellopeter is a lot faster than the service that I have received so far from Standard Bank!! I will await the feedback if there is any from Standard Bank.