LM
Laura M
1 reviews | Active since Feb 2019
28 Feb 2019, 11:39
Bad service
I logged a 40days debit order revesal enquiry on the 19th November and till today the matter hasn't been solved, have been going to Alex branch over rand over but nothing. The branched sent relevant documents needed, even escalated the matter to the team leader and manager of the department but still nothing. I even called complains department for a resolution but standardbank has failed me as nothing till today has been done.
Standardbank sucks and I'll be canceling my account with them.
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Replies (2)
Standard Bank's replyOfficial
28 Feb 2019, 11:41 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply28 Feb 2019, 11:41
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
LM
Laura M's updateReviewer Update
28 Feb 2019, 11:50Your complaint department shucked big time as I have been waiting for 3 months a d nothing has been done. So giving me the number is useless
LM
Laura M's update28 Feb 2019, 11:50
Reviewer Update
Your complaint department shucked big time as I have been waiting for 3 months a d nothing has been done. So giving me the number is useless