Bad service

I contacted the call centre on *** to request a settlement figure on my vehicle finance account due to the car being written off. I was told to contact a different number and was given four numbers to try. After about four attempt one of the numbers were answered by a Winlove Malunga who refused to give me the requested settlement value letter because the request did not come from my broker/insurance company. I told her I received a letter a week ago without any such issues but she maintained she will not give it to me otherwise. I was told to speak to the call centre again if I need the letter and upon phoning there again was told to contact the same numbers I was given before. I asked for a managers name and was given the name Pumeza with the number *** but nobody answered and I was eventually cut off after trying unsuccessfully to leave a message. I believe it is total unprofessional behaviour to treat paying customers in this manner and need this investigated and dealt with as a matter of urgency