BAD SERVICE

Went into bank on Saturday 26 September, when I asked why a 74 year old must stand in a queue, I was told by a gentleman at reception, who said, you just need to go to the head of the queue!! Why don t they take you out of the queue and see to you.<br> Why dont they have a facility for seniors, i.e. special counter with chair. I stood in the queue for an elderly sick person. There were 3 people ahead of me and I stood there for 15 minutes before I got to the counter.<br> The service stinks!!