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Lindiwe D
1 reviews | Active since Jan 2019
21 Jan 2019, 11:23
Bad service
I have been trying to give notice on my notice account since Saturday and I keep getting an error message that I need to go to the branch
Can you look into this please and advise as I don't have time to go to a branch to give notice
I called your call centre and a consultant took my details and promised to come back to me and I'm still waiting
Called the second time and was told to hold, for 10 minutes
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Jan 2019, 12:15 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply21 Jan 2019, 12:15
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***
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Lindiwe D's updateReviewer Update
21 Jan 2019, 13:36Next time keep quiet if you have nothing to say!!! How is your response helping me with the issue I have? You call yourself a complaint resolution department, how was my complaint resolved?
LD
Lindiwe D's update21 Jan 2019, 13:36
Reviewer Update
Next time keep quiet if you have nothing to say!!! How is your response helping me with the issue I have? You call yourself a complaint resolution department, how was my complaint resolved?