Bad Service

Could you please assist me on this matter.

I have lodged claim with standard banks insurance about last week we had flats at my house. And the next day I phoned the standard bank insurance and lodge a claim .Date was ( Monday the 07/01/2019 ) and the same the (assessor ) come and inspect my house .

The first problems we had was there was water inside the house, secondly there was water in our back room and affected the Capet, thirdly there was soil in our pool and the assessor came and they assessed and the pool was fixed. My problem is main assessor who assessed the house even today I am still waiting for the go ahead . And today is the second week and not getting any respond from bank or service providers. I phone the service provider last week Thursday and they promised me that they will speak to me and phone me back, they never did that. And the reply I got from . I am supressed because they already send a confirmation or clearance authority letter See below the Claim number and Clearance authority number.

Dear Requel Rekwele Malakalaka, Thank you for contacting us to report your claim. Your Claim Number is: HLC19/000098 Your Clearance Authority Number (C/No) is: H ********** 782 Please direct any claim queries to ***. Please note that it is important to keep record of your Claim Number and your unique Clearance Authority Number (C/No) for the duration of the claim. Once repairs have been completed to your property, our sevice provider will request your Clearance Authority Number (C/No). Only provide this number to the Service Provider if you are satisfied with the repairs. This will allow us to settle the service provider's invoice. Yours Sincerely Standard Insurance Limited

This Morning I call the service provider ( Monday 14/01/2019) one of the service provider said to me my claim was closed. I was not even contacted been the person who have lodge this claim

I am just warried that is the way they tried there customer ? And each and every month they debit my BANK ACCOUNT.