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nomkhitha N
1 reviews | Active since Nov 2016
18 Dec 2018, 08:33
bad service
on Saturday I was at standard bank in Khayelitsha mall to collect my card that actually took 2 weeks to be delivered after the day I was there to order a new one, now on Saturday I was there at the inquiries I stood there for more than an hour the queue was long and there were only 3 consultants on a weekend why? cause they know weekends are busy for only having 3 consultants I ended up leaving without my card and I'm working the whole week and getting paid this week but I don't have a card due to poor service at the branch people ended up leaving because we got things to do than to waste hours at the bank
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Dec 2018, 10:16Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply18 Dec 2018, 10:16
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
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nomkhitha N's updateReviewer Update
19 Dec 2018, 11:17I'm still waiting no one called me nothing I need my card I'm getting paid on Friday and i don't have a card, I was at the bank took my time and left everything and waited for more then two hours at the queues up until I gave up and left because of your poor service I still asked a consultant if they can't just issue me with the card then ill do everything in town CBD at that standard bank or Seapoint because I could see that I will be attended to next year the way they were slow and short staffed
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nomkhitha N's update19 Dec 2018, 11:17
Reviewer Update
I'm still waiting no one called me nothing I need my card I'm getting paid on Friday and i don't have a card, I was at the bank took my time and left everything and waited for more then two hours at the queues up until I gave up and left because of your poor service I still asked a consultant if they can't just issue me with the card then ill do everything in town CBD at that standard bank or Seapoint because I could see that I will be attended to next year the way they were slow and short staffed
Standard Bank's replyOfficial
20 Dec 2018, 10:43Dear nomkhitha nocanda
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Dec 2018, 10:43
Official
Dear nomkhitha nocanda
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***