SS
Sibahle S
1 reviews | Active since Jun 2018
14 Nov 2018, 10:44
Bad Service
I tried to swipe my card when I made payment at school, it declined. Went to ATM to withdraw as I had funds in my account, ATM not working was advised to go to the tellers. Had to stand in a que when I got to a teller, he told me to go back to the Atm as the machine is now working and everyone who was at the back of me ran to the ATM so there was a que. I then asked this teller if he is being serious as I had to go and que again after I have waisted time which I didn't plan because of Standard Bank's system and he said yes I was not willing to do as I was in a hurry now I am being charged for a tellers fee for withdrawal while it was not my fault, really what a service..
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Nov 2018, 11:15 Dear Sibahle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Nov 2018, 11:15
Official
Dear Sibahle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
14 Nov 2018, 14:54Dear Sibahle Sobele
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Nov 2018, 14:54
Official
Dear Sibahle Sobele
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
SS
Sibahle S's updateReviewer Update
14 Nov 2018, 16:21Thank you Clint
SS
Sibahle S's update14 Nov 2018, 16:21
Reviewer Update
Thank you Clint