UM
Unathi M
1 reviews | Active since Oct 2018
26 Oct 2018, 12:56
Bad service!!!!
I received a sms advising my card was ready for collection, when I went to fetch my card I was advised I needed to provide proof of address.
I communicated that I do not received letters. I continuously communicated that I have not received the proof of address as I do not received letters and I making means to obtain the proof of address.
Now I was able to obtain a proof of address i went the branch in Bellvile and i was informed I will be charged for card because it was returned and destroyed.
For what good reason was my card destroyed for??????
I am not happy. I would rather take my money and bank somewhere else!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Oct 2018, 13:44Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply26 Oct 2018, 13:44
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
UM
Unathi M's updateReviewer Update
28 Oct 2018, 12:36So there was a card replacement fee that was charged in the my account without my consent!!!!!
There is a statement fee and i did not request for any statement!!!
What the hell is happening?????
UM
Unathi M's update28 Oct 2018, 12:36
Reviewer Update
So there was a card replacement fee that was charged in the my account without my consent!!!!!
There is a statement fee and i did not request for any statement!!!
What the hell is happening?????
UM
Unathi M's updateReviewer Update
28 Oct 2018, 12:45Not even once did I received a call to advise that the issue has been received and i did not received any feedback but funds are taken from my account without authorization.
I want my money back !!!!! I work very hard fo for standard bank to take advantage of me.
I did not even received notication that funds are coming out my account.
No but you are ********!!!!
UM
Unathi M's update28 Oct 2018, 12:45
Reviewer Update
Not even once did I received a call to advise that the issue has been received and i did not received any feedback but funds are taken from my account without authorization.
I want my money back !!!!! I work very hard fo for standard bank to take advantage of me.
I did not even received notication that funds are coming out my account.
No but you are ********!!!!
Standard Bank's replyOfficial
01 Nov 2018, 10:31Dear Unathi Mapasa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Nov 2018, 10:31
Official
Dear Unathi Mapasa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***