BAD SERVICE

I have a 84 year old grandmother who has an account at standard bank - for many years.<br> Last week she tried to draw funds from the account to go and see a doctor - the card declined.<br> She has about R18000.00 in her account! So I called the call centre and they say it is because her account has not been RICA'ed - required in April. So I get that, my next question was how did they try to contact her to tell her that this would be needed? Oh they sent an sms, to an 84 year old woman who has no cellphone!!!! So I asked for the cell number they sent it to - no number on the system!<br> Why did she not get a letter or a courtesy call to her home number that IS on the system.<br> This is pathetic service from standard bank, please call me on *** I want to make arrangements to close this account.<br>