1 reviews | Active since Oct 2018
bad service
I have a compliant on the ATM division ,I withdrew 1500 from an atm in canal walk ,cape town, I got the card back, but did not get the money, I called the very same day, and was give service request nr, and all this was done going back on the 4th of Sept, and got an sms to tell me it will be resolved by the11th,till today, I have been calling several times but nothing has been done ,I keep getting different service consultants telling me they have escalated it to higher people, and what is worse I have been their customer since 2006, can this be escalated please as I need my money back asap.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Sinazo Gusha
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Sinazo Gusha
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,