1 reviews | Active since Jan 2017

01 Oct 2018, 14:50

Bad service

I went to standard bank park station branch around 14H10 today to deposit money. They only use one tellers. Service was very poor and it wasnt for the 1st time i receive poor service from the same branch. Two tellers made customers wait for more than 10 min while they were cashing up. For heaven sake,they only use two tellers,how can both be doing the samething instead of helping customers. If that system is a new standard bank system ,it is bull ****. I dont know if im still interested on banking with standard bank because they keep doing same mistakes & say sorry over and over without coming up with action plan.

Just imagine to make customers wait without explanation. I was on my way to work as i work night shift,but guess what,i was late because of poor service from standard bank.

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Replies (1)
Standard Bank
Standard Bank's reply01 Oct 2018, 15:57
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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