LS
Lesego S

1 reviews | Active since Sept 2018

29 Sept 2018, 15:55

bad service

I lost my standard bank card, went to library gardens branch to report the card and it was blocked, ordered a new card on the 22/08/2018, I have not collected the card as yet but its been used I was charged for those transations. went back to an agency in randburg on the 9/25/2018 Tuesday I was advised that there is a fradulent activity on my account by a consultant Lesedi, further advised that the matter will be resolved in 72 hours. to this date I have not heard from standard bank.

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Replies (3)
Standard Bank
Standard Bank's reply01 Oct 2018, 09:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
***.za

Standard Bank
Standard Bank's reply01 Oct 2018, 09:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***.za

Standard Bank
Standard Bank's reply03 Oct 2018, 14:11
Official

Dear Lesego Sengfeng

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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