Bad Service

On the 21st August 2018 I logged a call with the ***** line as i noticed that i had withdrawals on my account that were not done by me. I was then told that it will be investigated and that my cards would be cancelled/blocked. Today, on 29 August 2018 i called standard bank to find out when i will be getting my cards as i hadn't heard anything from the cards division, only received feedback from the ***** Department. Today, i'm told that my cheque card was delivered to Northgate Mall and my credit card to Randburg. Nobody bothered to ask where i would like the cards delivered. I work in the South of Johannesburg and therefore cannot be going to the Northgate and Randburg branches to collect cards. I am now told that if they were to move the cards to a branch that's convenient i will have to wait another 3 days to get it (3 September). I've been waiting for these cards since 21 August - Should it take 9 business days to deliver a card? I'm really disappointed at the service i'm receiving from a bank I've been using for more than 18 years. I'm told that if i want the cards earlier, i should pay for delivery. Really?