bad service

good day

my name is robert Mangwane, I been talking to you home loan department about an option they offered about taking a brake from paying a bond, I been asking for over a month now and every time I call I'm told new rules, they asked to send them proof why I need it and I did and they keep changing the rules every time. every agent I speak to come up with their own rule.

I took it upon my self to help my self as they could not, will move my salary to a different account and will not pay my bond for this month and the end of the next month. im telling you this as to show that i tried to make arrangements with you guys and you have failed me as a bank so when you do not get my payment know that I told you this.

i spoke to an agent as well by the name of Tshepo Ntoagae who also need to separate his feelings from his work and he was too emotional to help me as a customer and I might have pushed him but he need to separate him self from work as everything i was telling him I was saying it to the bank.

I been waiting for them to call me for more than 3 days and they did not call and when i send a mail to tell them they tell me how sorry they are and they will contact me. next day i get a mail to contact tshepo and when i call the is no answer.