RS
Rampai S

1 reviews | Active since Oct 2017

25 Jul 2018, 16:41

Bad service

I have experienced the worst service for the last two weeks after settling my credit card with standard bank and requesting to have my card closed. I been put from different department with no assistance and even they questioning me as to why i want to close it.

I even sent email to Mapule chue to give me a call as i have already spent lot of airtime speaking to standard bank with no assistance and still haven't got feedback from her.

How does it takes to get the card closed

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Replies (2)
Standard Bank
Standard Bank's reply26 Jul 2018, 02:59
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply30 Jul 2018, 10:04
Official

Dear Rampai Serobatse

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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