bad service

I went to Standard bank at Thavhani Mall in Thohoyandou today. I do not have an account with standard bank anymore because of their bad service. I am so disappointed because the staff there including the bank manager are so *********** and they refused to help me with the confirmation of banking details form. I am applying for a bursary the on the form it says '' if no active accounts are active at your institution please put a line across the details above and write '' no active accounts''. They refused to confirm that I do not have an account at standard bank because according to them it means they are confirming something that does not exists. I am appalled that the bank manager( team leader) and a lady by the name of thinawanga are banking officials who do not understand simple clear English.