bad service

after explaining to a person in the call centre that i was told i only owed R236 on my loan but the debit order for R445 kept going of for months on end and now im being held responsible to pay it. they the ones who called me to tell me my loan is almost paid up. when they wanted me to increase my loan payments they called and could do it over the phone but when i wanted them to cancel it they couldnt. said i must go in but i wasnt able to go to a bank becz i had taken ill ..when i did go a very nice lady nadia at grassy park helped cancel it but to my surprise the monday thereafter i get sms from attorney saying SB has handed me over to them. i know i must pay the over draft of R2000 but i wont be kept liable for the debit orders that kept coming back as their staff shouldve done their homework and seen that my loan was paid up. the attorneys now calls me day and night at work and its harrasment.. i do not recommend anyone to bank with SB because i was a client for almost 20yrs and this is the way i get treated.