bad service

I logged a complain about a month and 2weeks back regarding my car which was burnt and the claims department have not been communicating with me or are rather avoiding me everytime I call in to speak to Amith Rambrosoa(handling my claim) I am being told he is on a call or in a meeting. They(Ntombi, Tebogo, Refilwe, Makgatla) promise to give him a message to call me back but he never does.<br> Im sitting at home frustrated as I also need a car since I have a 6weeks old baby who needs to go to check ups now and then, I need them to get back to me and tell me what is happening with a claim that was done so long ago.<br> <br> This is really a bad service because they are still busy debiting my account for the car & insurance since the 20th of July but I am not seeing results on the job they should be doing.<br> <br> Please help in this regard, Im begging, Im pleading, Im on my knees!<br> <br> My claim number is : SHS***<br> and it is with standard bank insurance.<br> <br> Frustrated