Bad service

I am having such a hard time at getting Standard Bank to assist me with moving my building cover from Ooba to their insurer. I have called twice and they keep promising to get someone to call me and nobody ever calls. I called again now and got cut off and nobody bothers to call me back, I have my bond with them so perhaps I should move it to a bank that is willing to assist me without me having to wait two weeks for a call.

I am so disappointed.