Bad Service

I closed my Standard Bank cheque account last year at the Mahikeng Branch. I was very upset that day as I was waiting over an hour to be assisted and people that arrived after me was assisted before me. I phoned the complaints department to lodge the complaint and requested that all my accounts be closed immediately. Last week I received a statement indicating that I owe over R600 for monthly account service fee. I went to the nearest branch to inquire only to find out my account was never closed. They said that the Branch Manager from Mahikeng will call me as she is currently on lunch. After 2 days of not getting a call I phoned the contact centre and they tried to transfer me to the branch. The phone would ring but then they drop the phone in my ear.

Please can my account be closed and that fees be reversed.