TF
Tommy F

1 reviews | Active since Jan 2018

02 Jan 2018, 13:30

Bad service

I contacted the vehicle asset claims centre and received the details for my vehicle that was written of on 17/12/2017 . My insurance sed them the details so that the claim can be finalised on the 27/12/2017 as per Nombulelo Zibi customer care it should have taken between 48 and 72 hours for the docs to reach my insurance it is now 02/01/2018 still no feedback from standard bank, I have been holding for more than a hour no answer i need this to be sorted asap as I need to buy another car

0
Replies (4)
Standard Bank
Standard Bank's reply02 Jan 2018, 14:20
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply02 Jan 2018, 14:20
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply03 Jan 2018, 04:16
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply03 Jan 2018, 11:11
Official

Dear Tommy Fereira

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***