Bad Service

I have been under debt review since 2013. In 2017 my husband lost his job and some of my accounts, such as Standard Bank Cheque Overdraft, was handed over to the attorneys. The attorneys, MacRobert Attorneys, has given me a settlement amount of R40 737.53 which was settled 20th October, and i received the settlement and confirmation letter from them on 23rd October, this letter was also send through to the bank. upon my visit to Heidelberg Branch, they could not assist me in a personal loan as my cheque account still shows -R26 000 (which was the discount given by the attorneys. We are already at the 18th of December and this cheque account still is not settled nor closed. i phoned the call center which the lady gave me an email address to send the proof - which by the way the email address is no longer in use! i am really struggling to sort out this issue, which should have been sorted out already.

i would really appreciate it if someone could phone me to sort out this issue, as well as help me apply for a loan. My child is enrolling school next year, which i still need to buy everything as well as some house renovations due to the heavy rain the past few weeks.