Bad service

I requested a increase on my gerage card last week Friday.They told me thatit will take 2-3 days.That would have been Tuesday or Wednesday.Nobody gave me a call or anthing regarding this.I am a prestige client but this helps me nothing.No help from Standard bank.Ap**** for car finace.it was declined.Wesbank helped me.This is very poor service.Think I should take my business somewhere else