bad service

It was in 2015 where I changed my account from cheque account to prestige account. The reason for me doing this was because I rarely have time to go to the bank and having a banker was supposed to make my life easier. The service I got when opening my account was good, but after that everything just became a hustle. Firstly, my husband is staff and my account was supposed to be staff. Even today I am still waiting for Venessa to give me feedback on why my account is not staff yet (after 8 months). I app**** for a credit card which took weeks to complete. Now I have a problem with my account, all my linked accounts are unlinked and my daily atm withdrawal limit has changed. I have been trying to get hold of her for weeks and the last time I spoke to her was when she told me that she never received any of my emails. This couldn't make sense because all the emails I send out people receive. She has been reversing my monthly charge every month until she sorts out my account to staff. This month I have sent her endless emails to ask to reverse the charge but to no avail. It seems like I was given a good service because you wanted a sale. I have lodged a quiry at the kwagga branch