Bad Service

I went to Erasmuskloof Standard Bank on Monday 31/08/2015 to report a transaction done against my account and to increase internet limit. I logged on my PC three time and the limit was not increased the I had to go to the bank again. For the transaction performed against my account the lady said she is lodging a dispute she will send me reference number through SMS Monday passed and again i went to the bank on 01/09/2015 I told her that I haven't received any SMS and she said she will call me before the end of business and expected her call and she didn't call today is the 2/09/2015 without any correspondence. Their service is bad, because go to the bank for one thing I end up spending more for one thing