iM
itumeleng M

1 reviews | Active since Oct 2017

26 Oct 2017, 19:58

bad service

I had a credit card with standard bank and it was handed over to some attorneys and 2016/07/23 I settled the account in full.Up to date they have not updated or cleared my account to zero balance as it still reflect at bureau that I'm still owing them R14k. I recently app**** for a bond and I got decliend due to scoring and that Standard bank still reflect the balance.I need this matter resolved asap.

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Replies (2)
Standard Bank
Standard Bank's reply27 Oct 2017, 03:15
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Oct 2017, 10:25
Official

Dear Mrs Mphomela

Thank you for taking the call and allowing us the opportunity to address the matter

Regards,

Complaint Resolution Centre

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