Bad service

Last week l lodge a claim for damage due to the storm .They said they will send the accessor he called and made arrangements .He made arrangements and just didn't don't pitch He never called at all .I had to call him .When I called again I ask for other person to deal with my claim.When I called again they me they cant assit me there is no power of attorney .I was always dealing with all the claims and there is power of attorney on the home loans .There is no help from standardbank .All the time they helped me now all the sudden I got no power of attorney on the insurance .I was so cross becuase now is a different story .Worse service i had already had to wait while day the gentlement he never even called to say sorry Keep up the worse insurance service the hell with the customers