Bad service

I called their call center to get assistance with a reversal. Called in at first and was told the money can still be reversed back to my account. Was transferred to another department, as the guy was about to assist me. I ran out of airtime. Purchased airtime and called again. A guy by the name Blessing or Blessings is the one assisting me now.

Had to under go the checks, which I didn't mind, but what bothers me is that for the same money I wanted to reverse . Now it can not be reversed and I have to fill in forms. 1. I have to use my own airtime to call the call center and spend more money to make printouts. Just to reverse money that I am paying and not getting services for.

Are our banks there to protect our monies or there to just make money out of us. It bothers me that some of the people hired by the bank don't know what they are doing. I still don't understand why the first guys were about to reverse the money with any forms involved. Then for the second time I have to fill in forms.