Bad Service

I have been struggling from January 2016 with Standard Bank legal department to update my records with Transunion as I have paid up all the outstanding accounts. Till today that has not been done after numerous phone calls and reference numbers and asking them to email me the paid up letters again of which they email me the wrong ones every time!

What more must a person do as each time I phone them they tell me a call has been logged and it takes 14 working days before it is updated by Transunion just for me to be disappointed when I check my Credit Record to see that is not the case. App**** for a home alone and was rejected because of this. They pestered me for payments when I was owing them and now I have to beg and plead just for my records to be updated. This is the worst service I have ever dealt with.

Thank you for *****ing up my credit score and now I cant buy a house for my family. Standard Bank is the worst bank ever.