bad service

on the 29 and the 30th july i debited money into an account which turned to be a ********** account. i went back to the branch in somerset west the same day o reverse the amount but was advised that the account holder had already used the money, i was also advised to open a ***** case at the police station which i did and provide them with the case number. i have been waiting for feedback from the ***** unit in Pretoria since then. i have been sending them emails for the past 3 weeks which have been addressed to avelyn vermeulan and no response. im highly dissapointed in this bank