Bad Service

Recently collected my new Card at Standard Bank Small street which took a fricken long hour reason being is that they had four tills but two people working at the tills talk about customer service. Ok fine finally get to the till after an hour, I get helped sign for my card and things the lady at the till helps me and i specifically ask her if all is good and that im good to go and that all will work fine just like my previous card. You guessed it right she said YES. Mxm yesterday im at an ATM trying to withdraw \MY MONEY"so i can get to work to my surprise the ATM tells me my limit is R0.00 and im thinking maybe as usual the Standard Bank ATM is faulty"