bad service

I was In the bank trying to sort out a travel wallet. Not knowing what I all needed (documentation ) the girl who helped me was soo helpful named aneesah. While I was waiting for my gf to email me a e ticket, this woman (nadine henkel) comes from the back & tells me to go wait in the next cubicle till I get my documentation right. I've been with this bank for all my life & this is the type of service I get! I was angry & said I'd rather leave as I did not feel welcome at all. I'm considering moving my money to another bank which has people with better people's skills. This woman (nadine henkel) made me feel so **** I just left. I want feedback on this matter. I will lodge a formal complaint with the bank manager at standard bank tulbagh.