TR
Thilivhali R

1 reviews | Active since Aug 2023

24 May 2024, 10:28

BAD SERVICE

I have been waiting for settlement letter from VFA since Monday as they bank was involved in ********* business conduct with Motus dealership.

0
Replies (6)
Standard Bank
Standard Bank's reply24 May 2024, 10:29
Official
Hi Thilivhali

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply24 May 2024, 10:35
Official
Hi Thilivhali

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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TR
Thilivhali R's update24 May 2024, 10:38
Reviewer Update
To Standard Bank,

Is it so difficult to send or email settlement letter?
Your Team has been on the way to assist me since Monday.


Standard Bank
Standard Bank's reply24 May 2024, 10:52
Official
Hi Thilivhali

Please allow our team to follow up on the matter and we will contact you.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply05 Jun 2024, 10:53
Official
 Hi Thilivhali 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply05 Jun 2024, 10:53
Official
 Hi Thilivhali 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
***