BAD SERVICE

On the 31st of July 2015, I used the standard bank atm on Andries Street in Pretoria central. The atm machine had no funds and the receipt stated that I had not withdrawn the funds.I then went to branch at church square and reported the matter, i was told that on Monday they were offline the whole day. On Tuesday morning I went to the branch in Menlyn Square and spoke to Portia,who couldn't help me and later mocked me. I then called the bank and I spoke to Terence who then referred me to Boitumelo and they both told me the same story i was told by Portia earlier on. Then I spoke to Patrick who told me to go to the nearest branch to fill in a Statement Of Dispute. When I got there they told me I cannot apply for the form because they already logged a complaint on the 31st. I had to start fighting with them and only then I got their attention. They promised to call but never did,I had to go again today and they told me the same thing AGAIN.