Bad service

I have been a Standard Bank customer and recently experienced card ***** totaling R7,000. I reported the matter immediately and fully cooperated with the investigation process. Despite this, my claim was declined on the basis that the transactions were considered “authorised eCommerce transactions.”

What I find most frustrating is the lack of a clear and convincing explanation as to how these transactions were supposedly authorised by me. I did not knowingly approve these purchases, and the outcome has left me feeling unsupported and disappointed.

When customers experience *****, they expect their bank to thoroughly investigate the matter and provide transparent evidence for their conclusions. Unfortunately, my experience has been one of frustration, confusion, and poor customer satisfaction.

Based on my experience, I would not recommend Standard Bank’s handling of ***** disputes and am seriously considering moving my banking elsewhere.