MG
Madelein G
1 reviews | Active since Mar 2013
23 Nov 2020, 13:29
Bad Service
We have been trying to get hold of the Clearwater Mall branch for 3 days now - we need to purchase forex and we have to order the denominations. We have spoken to numerous consultants whom tried to put us through to the branch but nobody picks up the telephone at the branch. Thursday, Friday and today. We even went so far as to email our compliant to STD Bank but no reply. Do we still want to do business with this bank?
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
23 Nov 2020, 15:36Dear Madelein van Graan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Nov 2020, 15:36
Official
Dear Madelein van Graan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***