Bad service

I app**** for a standard bank credit card online and was pre approved and a consultant contacted me and I was advised that I should send my proof of income, and ID number and I did and was told that I would be contacted within 2-3days or sent an sms notifying me that I should pick up my card, till this day, I have not been contacted, I called std bank today 03/04/2020 and was advised that my documents are uploaded and I will be contacted, it's now close of business and I didn't get a call.