AO
Annatjie O
1 reviews | Active since Oct 2017
15 Dec 2020, 19:26
BAD SERVICE
My husband is a PRESTIGE client. We have our business banking and personal banking at Standard Bank. His debit card expired last month. NO notification received and when we enquired, card division promised to deliver his card... 3 weeks later... STILL WAITING! WHY ARE WE PAYING for services we don't get????
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Dec 2020, 02:52Dear Annatjie Oelsen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply16 Dec 2020, 02:52
Official
Dear Annatjie Oelsen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
24 Dec 2020, 11:51Hello Annatjie Oelsen
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Dec 2020, 11:51
Official
Hello Annatjie Oelsen
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
28 Dec 2020, 09:56Hello Annatjie Oelsen
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply28 Dec 2020, 09:56
Official
Hello Annatjie Oelsen
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***