Bad service

Last week friday on the 6th of february 2015, i was doing a deposit on the ATM and the money got jammed inside the ATM, i then went inside same day and was advised the money will reflect to that company next which is the 7th february, no query was logged. On monday the 9th when i called the company the told me the money was not reflecting, i called at 11h55, then i went to cresta branch again sitted there for a while when it was my turn to get helped system went of an was advised its nationally and there is no turn around time/not sure when they will be up and running. They took my details and i got an sms with my reference number that the query is logged and will be donr before the 16th. Me and my family are staying in the dark, bathing with cold water while standard bank sitting with my money and dont know thevsence of urgency for my query, i dont bank with them but i have received a pathetic service. I was advised that standard bank and the atm portal is different company, i need my money so i can pay this company that is doing administration forvour electricity. They are sitting in the light and dont do nothing, no call, no feedback.