JW
Jacobus W

1 reviews | Active since Jul 2015

25 Jul 2015, 15:27

Bad service

Hi to whom it may concern<br> I will be closing my account with Standard bank on Monday! <br> I was sitting in a restaurant having breakfast when 2 transactions went of my account that I don't know! Leaving me with no funds to pay for my food. I phoned the number on the sms that I received and was told that they can't reverse these transactions! What ******** is that? I'm sitting at the restaurant so embarrassed had 2 ask someone to help us pay for our food! <br> Thanks a lot Standard bank! I was also told that if you do a card payment at some stores that they sometimes don't receive there funds straight away so then it can go off your account at any time. Bull dust! Because when you pay with your bank card the money goes off straight away! So where is that money that was allocated for that perches!

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Replies (1)
Standard Bank
Standard Bank's reply28 Jul 2015, 07:16
Official
Hello Kobuswelgemoed54,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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