CZ
Cecilia Z
1 reviews | Active since Nov 2013
04 Mar 2021, 15:37
BAD SERVICE
Standard bank sent SMS's regarding double debits on our our accounts, they reversed the debits. What about the honoring fees due to those double debits because my account is now on a negative because of the honoring fees charged on the double debits. Please reverse the honoring fees as well as this is your fault.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
04 Mar 2021, 22:32Good day Cecilia Busisiwe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Standard Bank's reply04 Mar 2021, 22:32
Official
Good day Cecilia Busisiwe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Standard Bank's replyOfficial
11 Mar 2021, 16:16Dear Cecilia Busisiwe
Thank you once again for posting your comments.
A response to this matter was provided as the same matter was logged on the Standard bank website.
Kind regards
Complaint Resolutioin Centre
***
***
Thank you once again for posting your comments.
A response to this matter was provided as the same matter was logged on the Standard bank website.
Kind regards
Complaint Resolutioin Centre
***
***
Standard Bank's reply11 Mar 2021, 16:16
Official
Dear Cecilia Busisiwe
Thank you once again for posting your comments.
A response to this matter was provided as the same matter was logged on the Standard bank website.
Kind regards
Complaint Resolutioin Centre
***
***
Thank you once again for posting your comments.
A response to this matter was provided as the same matter was logged on the Standard bank website.
Kind regards
Complaint Resolutioin Centre
***
***