BAD SERVICE

I call standard bank home loan today in respond to an sms received AND I was so disappointed because I was told by an agent for about 45 minute with no comeback until I decided to hang-up the phone. This is the number that I called ***. The reason for my call was to discuss the bond payment that has gone wrong from their side. <br> <br> I was not expecting the service level to be poor from this respected financial institution. I would I appreciate a call back from the concern department as soon as possible.