Bad service

I opened an account with SB on 4 June with this prestige banker mentioned above. First experience she dsnt respond to anything. I had to call the call centre to confirm if my account is active and whether she lodged a credit card application which she claims she did and it was declined for score because the account is new BUT call centre told me it was not on record that an application was done and i decided to let it go as I'm not in hurry. Next thing i went to collect my card, my signature was not there because she had not scanned my documents for KYC so the guy couldn't issue the card. I had to wait close to 30minutes for this to be done. Now i need my EAP to be set to a permanent one and its really urgent as i cnt do transfers. She dsnt respond. I cnt go to the bank and working on a client. What is the purpose of a prestige banker really!!To just open an account. Can i move my account to another banker and different branch. I really need my EAP changed. My last experience is she only responded when i complained and i can't be doind this all the time. This lady is just there to open accounts and thats it. Please assist!