Bad Service

On the 15th June I went to the bank to make a deposit and add the account holder as a beneficiary. I was not able to do that on internet banking as it gave me an error with the reference number. The teller assisted me and gave me a document that confirmed that the beneficiary has been added. And even got an sms confirming this. Then I logged into my account but the beneficiary is not loaded.<br> <br> This is not thr first time the same teller did something similar.I was previously assisted by her to increase my internet transfer limit. She advised me by the time I get to the office it will be done. But it was not. I think this is a waste of time for me . And this person must make sure that whatever she does must be done correctly. unfortunately I do not have her name. But the User id on the document is C724607