1 reviews | Active since Feb 2021
Bad service
Ok so my wife has a signing power of attorney on my son’s account. This account is linked to her profile on internet banking.
This account is dormant as my son emigrated 6 years ago and the bank failed to close the account.
She erronrously transferred R 1000.00 to this account instead of my personal account.
She then asked the bank to reverse this transaction but as it’s a dormant account, there have been cost debits to it and it’s now in overdraft without a limit in place.
Her request to reverse the debit was submitted and the bank advised that it would take 3 to 5 working days to respond to the request.
In addition the bank charged her R 310.00 to investigate this and then took a month to respond.
They’ve now declined this request because the account was overdrawn.
Not only is the charge daylight ******* but they refuse to close the account until their charges are paid.
Typical of the bank being bureaucratic when it suits them.
Oh and the month it took to respond is disgustingly long.
More like a government department than a top commercial bank.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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