bad service

I opened an new account with standard bank and after 2 applications I still don't have my card. I can't believe it it's going for 3 month and I'm still struggling and the only thing the people at the bank can say is it's head office fault. I don't believe anyone there know how to do there work. I really feel it would be best to bank with someone else because the bank services is not good at all. No one cares at standard bank to help.