NT
Nomaxabiso T

1 reviews | Active since Sept 2019

24 Jun 2025, 08:53

bad service

Regrettably, I had to use this platform as a last resort to obtain feedback from Standard Bank Trust

0
Replies (13)
Standard Bank
Standard Bank's reply24 Jun 2025, 08:59
Official
Dear Nomaxabiso, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply24 Jun 2025, 15:08
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
NT
Nomaxabiso T's update24 Jun 2025, 15:15
Reviewer Update
i'm available
Standard Bank
Standard Bank's reply24 Jun 2025, 15:50
Official
Thank you for getting back to us Nomaxabiso. We will flag with our team.
Standard Bank
Standard Bank's reply25 Jun 2025, 14:52
Official
Although we called, we were unable to reach you. 

Please include a time that is convenient for us to reach you as it is not always possible to contact you immediately. 

We look forward to hearing from you.
NT
Nomaxabiso T's update26 Jun 2025, 14:59
Reviewer Update
All i'm asking for the Std bank trust team to read emails and keep their indicated turnaround times of 3 to 5 days.

What is sad their responsibility is looking after kids who need to go to school.
NT
Nomaxabiso T's update27 Jun 2025, 10:17
Reviewer Update
Thank you. I received a call today 6 days later indicating they wont be able to process everything.
Why was this not communicated in 3 to 5 working days?
NT
Nomaxabiso T's update30 Jun 2025, 14:04
Reviewer Update
Nothing has been done about this although i was promised it will be closed last week Friday.

Standard Bank
Standard Bank's reply30 Jun 2025, 14:23
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
NT
Nomaxabiso T's update01 Jul 2025, 10:55
Reviewer Update
I'm available to chat

NT
Nomaxabiso T's update01 Jul 2025, 12:25
Reviewer Update
anytime between 08:00 -10:00 and after 12:00

today anytime 15:30
Standard Bank
Standard Bank's reply02 Jul 2025, 12:47
Official
Dear Nomaxabiso,

We hope you are well. 

We made three attempts to reach you on your mobile but, unfortunately, were unable to get hold of you. 

To ensure we can assist you promptly, and proceed with the matter, kindly provide us with an alternative contact number.

We are committed to resolving your matter, and we encourage you to contact us if you still need any assistance. 

Your satisfaction is our priority, and we are here to help.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
NT
Nomaxabiso T's update02 Jul 2025, 13:01
Reviewer Update
Sorry I missed the calls, the matter has been resolved.