Bad service

I went to the bank and gave my address for delivery of my credit card. A month later i stll havent received it. I phoned them apperantly there was a problem with couriers. Gave them the info again after answering 20 qiestion. 3 weeks later a lady phoned me they want to uograde my card. Told her its wonderful maybe i will receive my card. Now its 2 months later still no card I am not going to the branch because everything takes 3 hours at centurion branch.